Rest assured that your data is completely secure on balaclavas.eu as it is fully encrypted, making it inaccessible to unauthorized third parties. We rely on trusted transaction facilitators like Stripe and Paypal, known for their reliability and experience in the payments space.

Our servers are hosted in France on Parisian servers.

We process orders within 24 business hours and then, subject to availability, your order is shipped within 72 hours. Our packages usually arrive within 8 business days, but as we ship from China, the longest time is 15 business days.

Once your order has been shipped, you will receive an email with a tracking link to track your balaclavas!

Yes, you can cancel an order within one hour of purchase.

Please contact us at contact@balaclavas.eu and we will explain the return procedure to you. You only need to bear the shipping costs.

Our goal is to ensure that you are completely satisfied with your item.

If you ordered from the EU, you can return the item to us within 14 days of receipt and get your refund within one month of receipt.